1. Introduction
Welcome to Delhi Voyage. By booking a tour or using our services, you agree to abide by the following terms and conditions. Please read this document carefully before making any reservations.
2. Booking and Payment
2.1 Reservations: All bookings are subject to availability and are confirmed upon receipt of payment.
2.2 Payment Terms: A deposit of 60% of the total tour cost is required at the time of booking. The remaining balance must be paid 24 hours before the tour commencement date.
2.3 Payment Methods: We accept payments via credit/debit card, bank transfer and UPI methods.
3. Cancellation and Refunds
3.1 Cancellation by Customer:
- More than 7 days before the tour: Full refund, minus any non-refundable fees.
- 7 days or less before the tour: No refund will be provided.
3.2 Cancellation by Delhi Voyage: We reserve the right to cancel tours due to unforeseen circumstances (e.g., weather, political instability). In such cases, customers will receive a full refund or the option to reschedule.
4. Changes to Itinerary
4.1 Customer-Initiated Changes: Any changes to the itinerary requested by the customer may incur additional charges and are subject to availability.
4.2 Company-Initiated Changes: Delhi Voyage reserves the right to alter the itinerary for reasons beyond our control (e.g., safety concerns, weather conditions). We will make every effort to keep changes to a minimum and provide equivalent alternatives where possible.
5. Responsibilities and Liabilities
5.1 Customer Responsibilities: Customers must ensure that they have valid passports, visas, and any required documentation for travel. They must also follow the instructions and guidelines provided by our tour guides and representatives.
5.2 Liability: Delhi Voyage will not be held responsible for any injury, loss, or damage sustained by customers during the tour unless caused by our proven negligence.
5.3 Insurance: We strongly recommend that all customers purchase comprehensive travel insurance covering trip cancellations, medical expenses, personal liability, and loss of personal belongings.
6. Code of Conduct
6.1 Behavior: Customers are expected to behave respectfully towards fellow travelers, tour guides, and locals. Any form of disruptive or illegal behavior may result in removal from the tour without a refund.
6.2 Health and Safety: Customers must inform us of any medical conditions or dietary requirements at the time of booking. Delhi Voyage will take reasonable steps to accommodate such needs but cannot guarantee that all requests will be met.
7. Data Protection
We collect and process personal data in accordance with our Privacy Policy, which outlines how we protect your personal information.
8. Governing Law
These terms and conditions are governed by the laws of Faridabad, and any disputes arising from or related to the services provided by Delhi Voyage will be subject to the exclusive jurisdiction of the courts of Faridabad.
09. Amendments
Delhi Voyage reserves the right to amend these terms and conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately.
10. Contact Information
For any queries or concerns regarding these terms and conditions, please contact us at:
Delhi Voyage
Charmwood Village, Faridabad, India
info@delhivoyage.com
+91 9319093909
- Pickup and Drop from and to the accommodation.
- Air Conditioned Transportation (Desire/ Innova / Ertiga /Wagon R etc.) as per the group size.
- Water & Refreshment (Bottled Mineral Water and Sandwiches (Veg)).
- Driver & Guide Charges.
- All Entry Tickets.
- Food tasting.
- Umbrellas in case of rains or sunny weather (to be returned after use).
- Free Summer Caps.
- Wi-fi on the go.
- Toll Tax.
- All custom desired transportation shall be charged in extra as per the costs incurred.
- Lunches.
- Dinners.
- Any extras not mentioned in the package.
- No extra transportation (Air tickets, Train tickets, Bus tickets, Taxies, etc) which are not included in the package.
- Any kind of accommodation (Hotels, Homestays, Dome-stays, etc) which are not included in the package.
Our guests shall be picked up from their
accommodation (anywhere in Delhi) in an air conditioned vehicle (as per the
group size),
the guide shall reach the gate or the parking spot of your
location and call you directly on your number or on your accommodation’s
reception number to inform you of his arrival at your location and share the
vehicle details with you, the arrival time of our team at your location is 30
to 45 minutes prior to the tour start time.